Privacy Policy

Introduction

Welcome to JifyWigs™ ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website shopjifywigs.com.ng and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register an account: Name, email address, phone number, password
• Make a purchase: Billing and shipping addresses, payment information
• Book a service: Service preferences, scheduling information, wig details
• Contact us: Name, email, phone number, message content
• Submit reviews: Name, rating, comments, photos (optional)
• Subscribe to newsletter: Email address, name (optional)

1.2 Payment Information

We process payments through secure third-party payment processors:

• Paystack: For Nigerian Naira (NGN) transactions
• Stripe: For US Dollar (USD) international transactions

We do not store complete credit card information on our servers. Payment processors handle sensitive payment data in compliance with PCI-DSS standards.

1.3 Automatically Collected Information

When you access our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Date and time of visits
• Shopping cart and browsing activity

1.4 Location Data

We collect location data for delivery purposes, including GPS coordinates when you use our mobile app or grant location permissions. This helps us:

• Calculate accurate shipping costs
• Assign nearest delivery representatives
• Provide location-based services
• Verify delivery addresses

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Order Processing & Fulfillment

• Process and fulfill your orders
• Manage inventory and stock reservations
• Arrange delivery through local couriers or international shipping partners
• Send order confirmations and shipping notifications
• Track deliveries and provide status updates

2.2 Service Delivery

• Schedule and provide wig care services (washing, coloring, revamping, repair)
• Communicate with you about service appointments
• Assign service representatives based on location
• Process service payments and confirmations

2.3 Customer Support

• Respond to your inquiries and support requests
• Resolve disputes and troubleshoot problems
• Provide product recommendations and assistance
• Handle returns and refunds

2.4 Communication

• Send transactional emails (order confirmations, shipping updates)
• Send account verification and password reset emails
• Provide customer service notifications
• Send newsletter and promotional materials (with your consent)
• Notify you of product updates and new arrivals

2.5 Review Management

• Display your reviews on product pages
• Moderate reviews using sentiment analysis
• Notify administrators of new reviews
• Calculate product ratings and statistics

2.6 Analytics & Improvement

• Analyze website usage and customer behavior
• Improve our products, services, and website functionality
• Conduct market research and trend analysis
• Optimize user experience and conversion rates

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

3.1 Service Providers

• Payment Processors: Paystack and Stripe for secure payment processing
• Email Service: Resend for transactional and marketing emails
• Cloud Storage: Cloudinary for image hosting and management
• Delivery Partners: Courier companies for order fulfillment
• Analytics Providers: For website analytics and performance monitoring

3.2 Business Transfers

If JifyWigs is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership.

3.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations and court orders
• Protect our rights, property, and safety
• Prevent fraud and security threats
• Enforce our Terms of Service

4. Data Security

We implement industry-standard security measures to protect your personal information:

4.1 Technical Measures

• SSL/TLS encryption for data transmission
• Secure password hashing (bcrypt)
• JWT token-based authentication
• Secure API endpoints with authorization checks
• Regular security audits and updates

4.2 Organizational Measures

• Access control and user role management
• Employee training on data protection
• Data backup and disaster recovery procedures
• Regular monitoring and logging of system access

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

5.1 Types of Cookies

• Essential Cookies: Required for website functionality (authentication, shopping cart)
• Performance Cookies: Collect anonymous data about website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track user behavior for targeted advertising

5.2 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect website functionality. Most browsers accept cookies automatically but allow you to:

• Block all cookies
• Accept cookies only from trusted sites
• Delete existing cookies
• Set preferences for future cookie usage

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Portability

• Request a copy of your personal data
• Download your data in a structured format
• Access your account information anytime via your dashboard

6.2 Correction and Update

• Update your profile information
• Correct inaccurate data
• Complete incomplete information

6.3 Deletion

• Request deletion of your account and personal data
• We will retain certain information as required by law or for legitimate business purposes
• Order history may be retained for accounting and legal compliance

6.4 Marketing Communications

• Opt out of marketing emails via unsubscribe links
• Manage email preferences in your account settings
• Note: You will still receive transactional emails (order confirmations, shipping updates)

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations (tax, accounting, audit requirements)
• Resolve disputes and enforce our agreements
• Maintain business records and analytics

Specific Retention Periods:

• Account information: Until account deletion + 7 years for legal compliance
• Order history: 7 years for accounting and tax purposes
• Payment data: Stored by payment processors per PCI-DSS requirements
• Reviews: Indefinitely or until you request deletion
• Marketing data: Until you unsubscribe + 30 days

8. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

9. International Data Transfers

We are based in Nigeria. Your information may be transferred to and processed in countries outside Nigeria, including:

• United States (Stripe, Cloudinary, Resend servers)
• European Union (Cloud infrastructure providers)

We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Privacy Shield frameworks where applicable

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes:

• We will update the "Last Updated" date at the top of this page
• For material changes, we will notify you via email or website notice
• Your continued use of our services after changes constitutes acceptance